2306 - Why Outsourcing Customer Support Works Like a Personal Trainer with Gear Inc's Adam O'Connor

Josh Elledge

Published on: 02/11/2025

In this episode, host Josh Elledge interviews Adam O’Connor, Chief Commercial Officer at Gear Inc., to explore how outsourcing and AI are transforming business operations and customer support. Adam shares how Gear Inc. combines global talent and automation to help companies scale efficiently while maintaining a human touch. He also discusses the importance of strong internal processes, personalized client relationships, and balancing technology with empathy for lasting business success.